Quick Jump
Please read these Terms of Service ("Terms") carefully before using the Convoxa mobile application (the "Service") operated by Convoxa ("us", "we", or "our"). By accessing or using the Service, you acknowledge that you have read and agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.
1. Service Description
Convoxa is an AI-powered productivity assistant designed to record, transcribe, and generate structured summaries from your audio. You have the flexibility to choose between On-Device or Cloud processing for each phase of your workflow. Note that Cloud transcription requires the use of Cloud-based note generation to ensure seamless processing and the highest quality insights.
Transcription Modes
- On-Device Mode: Your audio is transcribed entirely on your iPhone. No audio data leaves your device.
- Cloud Mode: Audio is processed securely via our transcription infrastructure to provide the highest level of accuracy. Audio is deleted immediately after transcription, with a failsafe removal within 15 minutes.
Summary Generation
- On-Device Mode: Notes are generated locally using Apple Intelligence.
- Cloud Mode: Summaries are generated via enterprise-grade AI models for deeper insights. Transcripts are processed entirely in memory and are never written to disk or retained beyond the moment of generation.
2. Accounts & Anonymity
Convoxa does not require a traditional account (e.g., email/password). Your "account" is identified by a unique, anonymous identifier (UUID) that is synced across your devices via your iCloud account. You are responsible for maintaining access to your device and iCloud account to retain access to your history and subscription.
3. Subscriptions & Payments
Premium features are available via auto-renewing subscriptions managed by Apple.
- Tiers: Features are available via free and paid tiers. We reserve the right to modify usage quotas or transfer features between tiers to ensure service stability.
- Trials: Free trials automatically renew into a paid subscription unless canceled via your App Store account at least 24 hours before the trial ends.
- Billing & Management: All payments and subscriptions are handled exclusively by Apple. We cannot access your payment methods or cancel subscriptions on your behalf.
- Refunds: Refund policies are dictated by Apple. All requests must be submitted directly to Apple Support.
4. AI Transparency & Responsibility
In compliance with global AI regulations (including the EU AI Act), please note:
- AI-Generated Output: All transcripts and notes are generated by Artificial Intelligence. While highly sophisticated, these models can occasionally produce inaccurate results (known as "hallucinations").
- User as Final Reviewer: The Service is a productivity assistant, not a definitive record. You are responsible for verifying the accuracy of all output against the original audio before use.
- Acceptable Reliance: Convoxa shall not be held liable for any errors or omissions in AI-generated content or any actions taken based on such content.
5. Acceptable Use
You agree not to use the Service to:
- Record conversations without the consent of all parties, where prohibited by law.
- Process illegal, harmful, or abusive content.
- Reverse engineer or attempt to exploit the API.
We reserve the right to block access to our API for any user violating these terms.
6. Intellectual Property
- Your Content: You retain full ownership of your recordings, transcripts, and notes ("User Content"). We claim no ownership over your data.
- Our IP: The Service's interface, code, and branding are the exclusive property of Convoxa.
7. Disclaimer of Warranties
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that the Service will be uninterrupted, secure, or error-free. We specifically disclaim any liability for potential inaccuracies in AI-generated content.
8. Limitation of Liability
To the maximum extent permitted by law, Convoxa shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including loss of data or recordings.
9. Changes to Terms
We reserve the right to modify these Terms at any time. Any edits will be posted to our website and within the App. We recommend reviewing these Terms periodically to stay informed. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
10. Contact Us
If you have any questions about these Terms, please contact us:
- Email: hello@convoxa.com
- Operator: Karam Al-Askar (Convoxa)
- Address: Vaci ut 133, Budapest 1044, Hungary