Quick Jump
Please read these Terms of Service ("Terms") carefully before using the Convoxa applications for iPhone, iPad, and Mac (the "Service") operated by Convoxa ("us", "we", or "our"). By accessing or using the Service, you acknowledge that you have read and agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.
1. Service Description
Convoxa is an AI-powered productivity assistant that records, transcribes, and generates structured notes from your audio. It offers two processing modes: On Device and Cloud.
A. On Device Mode
Transcription, speaker labels, and note generation all run on your device, with notes powered by Apple Intelligence. Recording content is not uploaded for processing. On Device mode requires a device and language supported by Apple Intelligence. Optional iCloud sync is separate from processing.
Speaker labels in On Device mode use the open-source Nemotron 3 Diarization model, about 100 MB in size, which is downloaded from Hugging Face. While speaker labels are on, the download starts automatically in On Device mode on a suitable connection, and you can turn speaker labels off in Settings. The download does not include your content.
B. Cloud Mode
Transcription, speaker labels, and note generation are powered by Convoxa AI, which runs on our cloud infrastructure and third-party providers. Audio is uploaded for transcription to provide the highest level of accuracy. Our temporary audio copy is deleted when transcription finishes. Provider-side transcription data is deleted after note generation completes, or when the job is cancelled or expires.
Cloud processing may include your transcript, typed live notes, images, and recognized text from PDFs. Temporary copies are stored only as needed to process and reliably deliver your result, and are not used to train AI models.
If a recording does not fit in your remaining Cloud hours, it may be transcribed on your device instead, and its transcript and any included context—but not the audio—are then sent for Cloud note generation. If you previously kept audio on your device while using Cloud notes, it stays there until you choose to send it. Sending an On Device note to Cloud for enhancement uploads its content for Cloud processing.
C. Your Library
Your lasting library remains on your device and in your personal iCloud account when sync is enabled. iCloud sync includes recordings, transcripts, and notes, is enabled by default, and can be disabled in Settings on each device. It is available on every plan. See our Privacy Policy for exact retention periods.
2. Accounts & Identification
Convoxa requires you to sign in with Apple. We use it purely to authenticate you: we receive the account identifier Apple issues for Convoxa and the email address you choose to share, which may be Apple's Private Relay address. We never receive or store your Apple password. Your account is used to:
- Authenticate you and restore access on a new device
- Manage your subscription tier and usage quotas
- Maintain consistent access across your devices via iCloud sync (included on every plan)
- Link diagnostic and usage metadata for service optimization
We maintain account and transaction identifiers for authentication, subscription management, purchase verification, and quota tracking. We also process limited usage, subscription, and device metadata as described in our Privacy Policy. Your lasting content history is stored locally on your device and synced to your personal iCloud account when sync is enabled, on every plan. You are responsible for maintaining access to your Apple Account, device, and iCloud account to retain that history.
Contacting You: We may occasionally email you about the product—to ask for feedback or to tell you about a change that affects how you use Convoxa. We do not use your email address for marketing, advertising, or tracking, and we never sell or share it. See our Privacy Policy for details.
Account Deletion: You may delete your account at any time through app settings. This revokes active sessions and begins a 30-day recovery period during which signing in reactivates the account. After that period, the account and associated server-side records are scheduled for deletion. Content stored on your device or in your personal iCloud account remains under your control.
3. Subscriptions & Payments
Premium features are available via auto-renewing subscriptions managed by Apple.
- Tiers: Features are available via free and paid tiers. Free users receive a one-time allowance covering 2 hours of recordings, whether processed in On Device or Cloud mode, while Pro tier users receive renewing quotas. iCloud sync is included on every plan. A single purchase covers iPhone, iPad, and Mac. We reserve the right to modify usage quotas or transfer features between tiers to ensure service stability.
- Trials: Free trials automatically renew into a paid subscription unless canceled via your App Store account at least 24 hours before the trial ends.
- Billing & Management: All payments and subscriptions are handled exclusively by Apple. We cannot access your payment methods or cancel subscriptions on your behalf.
- Refunds: Refund policies are dictated by Apple. All requests must be submitted directly to Apple Support.
4. AI Transparency & Responsibility
In compliance with global AI regulations (including the EU AI Act), please note:
- AI-Generated Output: All transcripts, speaker labels, and notes are generated by Artificial Intelligence. While highly sophisticated, these models can occasionally produce inaccurate results (known as "hallucinations").
- User as Final Reviewer: The Service is a productivity assistant, not a definitive record. You are responsible for verifying the accuracy of all output against the original audio before use.
- Acceptable Reliance: Convoxa shall not be held liable for any errors or omissions in AI-generated content or any actions taken based on such content.
5. Acceptable Use
You agree not to use the Service to:
- Record conversations without the consent of all parties, where prohibited by law.
- Process illegal, harmful, or abusive content.
- Reverse engineer or attempt to exploit the API.
We reserve the right to block access to our API for any user violating these terms.
6. Intellectual Property
- Your Content: You retain full ownership of your recordings, transcripts, and notes ("User Content"). We claim no ownership over your data.
- Our IP: The Service's interface, code, and branding are the exclusive property of Convoxa, except for open-source software and models, which are provided under their own licenses and listed under Acknowledgements in the app's Settings.
7. Disclaimer of Warranties
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that the Service will be uninterrupted, secure, or error-free. We specifically disclaim any liability for potential inaccuracies in AI-generated content.
8. Limitation of Liability
To the maximum extent permitted by law, Convoxa shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including loss of data or recordings.
9. Changes to Terms
We reserve the right to modify these Terms at any time. Any edits will be posted to our website and within the App. We recommend reviewing these Terms periodically to stay informed. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
10. Contact Us
If you have any questions about these Terms, please contact us:
- Email: hello@convoxa.com
- Operator: Karam Al-Askar (Convoxa)
- Address: Vaci ut 133, Budapest 1044, Hungary