Support

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Frequently Asked Questions

Is my audio data private?

Absolutely. Your recordings are stored safely in your personal iCloud account. When using Cloud Mode, your audio is never stored beyond the time needed for processing, and we never listen to or access your recordings.

How does On-Device vs Cloud mode work?

For transcription, On-Device Mode happens entirely locally on your iPhone, while Cloud Mode processes audio securely via our enterprise infrastructure with transient processing only. For summaries, On-Device Mode uses Apple Intelligence, while Cloud Mode utilizes advanced cloud models for deeper analysis. In all cases, data is deleted immediately after processing.

Do you train on my data?

No. Convoxa is 100% ad-free. We don't use your data to train AI models, nor do we sell or rent it to third parties. Your privacy is our business model.

How do I export my data?

You can export your notes and transcripts directly from any note in the app. Your data is yours—export it as plain text anytime.

How do I manage my subscription?

Subscriptions are managed through the Apple App Store. Go to Settings → [Your Name] → Subscriptions on your iPhone to manage or cancel at any time.