Support

Tell us what's on your mind.

A bug, an idea, a question, or something you love. Write to us any time.

Common questions

Your recording library is stored on your device and syncs to your personal iCloud account. iCloud sync is included on every plan. In On Device mode, recording content is not uploaded for processing. In Cloud mode, uploaded audio is stored only while transcription is in progress and is deleted when transcription finishes. We never listen to your recordings or use your content to train AI models.

Convoxa has two modes. On Device runs transcription, speaker labels, and notes on your iPhone, iPad, or Mac, powered by Apple Intelligence, and requires a device that supports it. Speaker labels use an open-source model of about 100 MB that downloads from Hugging Face. Cloud is powered by Convoxa AI: uploaded audio is deleted when transcription finishes, and the content needed to process and reliably deliver your result is stored temporarily, then automatically deleted under the periods in our Privacy Policy. iCloud sync is separate from both modes.

Yes. iCloud sync is included on every plan and enabled by default. It copies your library, including recordings, transcripts, and notes, to your personal iCloud account. You can turn it off in Convoxa Settings on each device. To keep recording content only on this device, turn off sync, use On Device mode, and do not share the recording or enhance the note with Cloud.

Purely to authenticate you, so your subscription and quota follow you to a new device. We never see your password, and you can use Apple's Private Relay so we never see your real email address either. We may occasionally email you about the product itself or to ask for feedback—never marketing, advertising, or tracking.

No. Convoxa is 100% ad-free. We don't use your data to train AI models, nor do we sell or rent it to third parties. Your privacy is our business model.

You can export your notes and transcripts directly from any note in the app. Your data is yours—export it as plain text anytime.

Subscriptions are managed through the Apple App Store. On iPhone or iPad, go to Settings → [Your Name] → Subscriptions. On Mac, open App Store → your name → Account Settings → Subscriptions. Manage or cancel at any time.

Didn't find your answer? Email us.

Supported languages

Choose the mode that speaks your language.

On Device 10 languages

Runs on your device and works offline. Requires Apple Intelligence. Available languages and regional variants may vary by device.

Cantonese
China mainland
Chinese
China mainland, Hong Kong, Taiwan
English
Australia, Canada, India, Ireland, New Zealand, Singapore, South Africa, United Kingdom, United States
French
Belgium, Canada, France, Switzerland
German
Austria, Germany, Switzerland
Italian
Italy, Switzerland
Japanese
Japan
Korean
South Korea
Portuguese
Brazil, Portugal
Spanish
Chile, Mexico, Spain, United States

Cloud 60 languages

60+ languages and highest accuracy. An internet connection is required.

  • Afrikaans
  • Albanian
  • Arabic
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Chinese
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Finnish
  • French
  • Galician
  • German
  • Greek
  • Gujarati
  • Hebrew
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Kannada
  • Kazakh
  • Korean
  • Latvian
  • Lithuanian
  • Macedonian
  • Malay
  • Malayalam
  • Marathi
  • Norwegian
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Serbian
  • Slovak
  • Slovenian
  • Spanish
  • Swahili
  • Swedish
  • Tagalog
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Vietnamese
  • Welsh